I hope you and your families are staying safe and healthy during this unprecedented crisis. All communities across the world have been affected in some way, and all of us are feeling anxious about what will happen next. We are all concerned about our families and loved one, whose health and jobs may be at risk. So, I want to let you know about the steps that we are taking to be here for you — at a time when you need us most.
We Are Here For You
Our mission is to provide a path to financial success for every customer and every Sri Lankan, and our resolve has not changed in any way. If you are a Helios P2P customer who is experiencing financial difficulties, we may be able to help.
For our borrowers
· We are also available by phone on 0117062399 or 0117085044. Our staff are now working from home. As we adjust to this new way of working, we ask for your patience if our service does not yet meet the level you have come to expect from us.
Our Employees are Now Working from Home to Serve You
Taking care of our employees during this crisis is paramount to providing you with the services you need and expect. Our employees are now working from home. As we go through this period together and seek to balance employee safety with providing the service you have come to expect from us, we appreciate your patience and understanding.
Sri Lankans Helping Sri Lankans Is the Foundation of Our Business
Our business is rooted in people helping people in a fair and transparent way. Since we are an online marketplace, we can connect our borrowers and lenders–and that connection is real. In fact, we have heard from many of our lenders who want to help during this difficult time for borrowers.
It is during times like these that courage, generosity, and resilience make a discernible impact. Since the lender community fuels our marketplace by providing the money that gets invested in loans and allows our members to achieve their financial goals, we are also working tirelessly to keep them up to speed on what we are doing, and we’ve taken a number of immediate, proactive, and temporary actions aimed at protecting their ongoing investments in borrowers. We will continue to keep our lenders updated and encourage them to reach out to us with any questions at firstname.lastname@example.org.
On behalf of everyone at Helios P2P, I want to thank you for being a member of our community. I truly believe we are all stronger together.
While the latest news has thankfully been better, remember that the pandemic (and associated economic uncertainty) will end. We are all in this together, and we are always working on ways to help you. Thank you for placing your trust in us, and for being a customer of Helios P2P.
CEO, Helios P2P